Points of Culture


Balcombes Points of Culture

1. Commitment …

I commit 100% to everything I do until I succeed. I am committed to the Vision, Mission, Culture and success of Balcombes Claims Management, its current and future team and its clients, at all times.

2. Integrity …

I always speak the truth. What I promise is what I deliver. I only ever make agreements with myself and others that I am willing and intend to keep.

3. Excellence …

I always deliver products and services of exceptional quality that add value to all involved for the long term. I look for ways to improve and innovate.

4. Communication …

I speak positively of my fellow team members, my clients and Balcombes Claims Management in both public and private. I speak with good purpose using empowering and positive communication. I greet and farewell people using their name. I always apologise for any upsets first and then look for a solution.

5. Education …

I consistently learn, grow and master so that I can help my fellow team members and clients. I advise and impart knowledge, but allow my clients to make their own intelligent decisions about their future.

6. Team Work …

I am a team player. I do whatever it takes to stay together and achieve team goals. I focus on co-operation and always seek a resolution. I am flexible in my work and I am able to change if what I’m doing is not working. I ask for help when I need it and I am compassionate to others who ask me.

7. Systems …

If a challenge arises I use a system correction before I look for a people correction. I follow the system exactly until a new system is introduced. I suggest system improvements at my first opportunity.

8. Consistency …

I am consistent in my actions so my clients, team mates, and business contacts can feel comfortable in dealing with me at all times. I am disciplined in my work so my results, growth and success are consistent.

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