Why Balcombes?

Balcombes Claims Management is Ireland’s longest established and leading firm of Loss Assessors. We have developed a systemised process that focuses our resources and attention on solving your Insurance Claim problem. We have developed a Vision, Mission and Goals statement that hopefully will help you to achieve yours. We operate to clearly defined Points of Culture which we believe will operate to your advantage.

Checklist for choosing your Loss Assessor:

  1. Do they specialize exclusively in Insurance Claims?
    Balcombes act exclusively for home or business owners who have suffered damage to their property and need to make an insurance claim. It is what we do. It is what we know. We do nothing else.[Back to top]
  2. Are they regulated by the Central Bank of Ireland?
    Balcombes Claims Management is registered to undertake Insurance Mediation under the European Communities (Insurance Mediation) Regulations 2005, and is regulated in Ireland by the Central Bank of Ireland.[Back to top]
  3. How long have they been in business?
    Balcombes have been trading in Ireland since 1971. We are Ireland’s longest established firm of Insurance Loss Assessors.[Back to top]
  4. Do they hold Professional Indemnity Insurance cover?
    Balcombes hold Professional Indemnity cover with Lloyds of London. In the unlikely event of us failing in our duty of care to you, you are fully protected.[Back to top]
  5. Do they have any Professional Qualifications?
    Our staff qualifications include Associate of the Chartered Insurance Institute, Quantity Surveyor, Engineer, and all our assessors are obliged to undertake minimum competency insurance qualifications and undertake Continuing Professional Development requirements, as laid out by the Financial Regulator.[Back to top]
  6. Are they a member of any Trade Body or Associations?
    Individual staff members are members of the Insurance Institute of Ireland, The Institute of Public Loss Assessors (UK), The Association of Risk Managers and the Society of Chartered Surveyors. The firm is a member of the Small Firms Association, Chamber of Commerce, and Dublin City Business Association[Back to top]
  7. Do they have the recommendation of your Insurance Broker?
    Balcombes Claims Management operates a professional service cover for a range of brokers and are recognized as industry leaders in the Insurance market, for the delivery of loss assessing services to clients.[Back to top]
  8. Do they have a clear set of Terms of Business?
    Balcombes has a Terms of Business document which sets out clearly the terms of our services, fees, complaints handling policy etc[Back to top]
  9. Do they charge VAT on top of the agreed fees?
    Balcombes Claims Management operate as an insurance service and are VAT exempt so we do not have to charge you VAT.[Back to top]
  10. Are they efficient, effective, responsive, knowledgeable, supportive, friendly, courteous, professional, on-time?
    Balcombes have documented 8 Points of Culture, agreed by all staff try to live up to, to ensure a consistent level of service excellence, that encompasses the above traits. If we get it wrong, we hold up our hands, apologise and try and learn from it to improve the system.


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