1. Commitment …
I commit 100% to everything I do until I succeed. I am committed to the Vision, Mission, Culture and success of Balcombes Claims Management, its current and future team and its clients, at all times.
2. Integrity …
I always speak the truth. What I promise is what I deliver. I only ever make agreements with myself and others that I am willing and intend to keep.
3. Excellence …
I always deliver products and services of exceptional quality that add value to all involved for the long term. I look for ways to improve and innovate.
4. Communication …
I speak positively of my fellow team members, my clients and Balcombes Claims Management in both public and private. I speak with good purpose using empowering and positive communication. I greet and farewell people using their name. I always apologise for any upsets first and then look for a solution.
5. Education …
I consistently learn, grow and master so that I can help my fellow team members and clients. I advise and impart knowledge, but allow my clients to make their own intelligent decisions about their future.
6. Team Work …
I am a team player. I do whatever it takes to stay together and achieve team goals. I focus on co-operation and always seek a resolution. I am flexible in my work and I am able to change if what I’m doing is not working. I ask for help when I need it and I am compassionate to others who ask me.
7. Systems …
If a challenge arises I use a system correction before I look for a people correction. I follow the system exactly until a new system is introduced. I suggest system improvements at my first opportunity.
8. Consistency …
I am consistent in my actions so my clients, team mates, and business contacts can feel comfortable in dealing with me at all times. I am disciplined in my work so my results, growth and success are consistent.
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Balcombes Claims Management is Ireland’s longest established and leading firm of Loss Assessors. We have developed a systemised process that focuses our resources and attention on solving your Insurance Claim problem. We have developed a Vision, Mission and Goals statement that hopefully will help you to achieve yours. We operate to clearly defined Points of Culture which we believe will operate to your advantage.
Balcombes Claims Management, 16 Sandyford Office Park, Dublin 18, Ireland
1800 506 700